Account and Data Deletion

Effective date: August 2, 2026

This page explains how to request deletion of Logivibe account-linked data. Logivibe is operated by JFR Studio.

Data deletion contact: [email protected].

Purchase warning: deleting your Logivibe account and its progress is irreversible. Consumable items, including spent or unspent hint and check credits, are not restored. An eligible non-consumable or subscription may be re-associated with a new Logivibe account only through the in-app restore flow when Google Play or Apple returns the original, store-verified Logivibe account-binding proof. Logivibe support cannot bypass that proof or manually transfer a purchase. Cancel active subscriptions in the store and contact support before deletion if you need purchase help.

Start deletion request

How To Request Deletion

  1. Email [email protected] with the subject "Logivibe data deletion request".
  2. If possible, send the request from the same email account you use for app-store support, purchases, or previous support messages.
  3. Include your Logivibe player identifier or copied support diagnostics if the app provides them. Do not send passwords or payment card details.
  4. Tell us whether you want account-linked gameplay data deleted, support messages deleted, or both.
  5. State that you understand account data, progress, and consumable items cannot be recovered, and that any eligible purchase recovery requires the original proof returned by the store.

Data We Delete

After verification, we delete or anonymize account-linked Logivibe data that is no longer needed, which may include cloud-save records, gameplay progress, profile records, settings, daily challenge records, achievements mirrored by Logivibe, leaderboard records controlled by Logivibe, support diagnostics, and support messages.

This support process covers data controlled by Logivibe on its servers. Data stored only on a device is not remotely accessible to Logivibe. To remove the current account's local progress and pending backups, use Settings > Account and data > Remove data from this device in the app. That action does not delete cloud data.

Data That May Be Retained

Some records may be retained where required or permitted by law, app-store rules, platform requirements, security needs, dispute handling, accounting, tax, fraud prevention, or prevention of duplicate purchase grants. The retained purchase tombstone contains no Logivibe account identifier. It permits only a store-proof-matched recovery of an eligible non-consumable or subscription; it does not preserve deleted progress or consumable balances. App-store purchase history, Google Play Games data, Apple Game Center data, device settings, and advertising choices may also need to be managed through the relevant Google, Apple, device, or app-store account tools.

Timing

We aim to process verified deletion requests within 30 days unless more time is needed to verify the request, resolve security concerns, comply with legal obligations, or complete provider-side deletion workflows.

Before You Request Deletion

Deletion permanently removes cloud-saved progress, rewards, local-to-cloud links, consumable balances, and account-linked recovery state. Eligible non-consumables or subscriptions may remain visible in Google Play or Apple and may be recovered only by an explicit in-app restore whose store response carries the original verified binding. Recovery is not guaranteed, cannot be forced by support, and never restores deleted progress or consumables. Cancel active subscriptions in the store before deletion. Contact support before submitting the request if you need help with a purchase.